Time Management Strategies with Kenny Chapman
When I meet with a client, I ask them to, “Tell me what your life would be like if all your dreams came true.” Often the response includes, “I want my business to run without me. I want to give my...
View ArticleSales Tip: Don’t Let Your Customer Make a Bad Decision
The other day my 20 year old dishwasher died. Alas. So, I went to a big box appliance store. I asked to see some dishwashers and a nice young man escorted me to a row of them. From left to right,...
View ArticleAre Your Employee Wages Top Secret?
Here’s a snippet from a recent conversation with a plumbing contractor… “If Bob knew what Steve was making per hour he would quit on the spot. But I had to pay Steve a premium to get him to come work...
View ArticleDumb Systems Torture Team Members
I travel a lot. I appreciate when the hotel staff does a great job of making me comfortable. Sometimes I don’t need a lot of care, so I will place the “Do Not Disturb” sign on the door. Recently,...
View ArticleWhy Women Make 77% of What Men Make
No more secrets. Owner Susan at Allied Plumbing & Heating has created transparent pay levels for the Techs and they appreciate the honesty and clarity. Now, they know what they need to do to move...
View ArticleIs Your Business Planted in Abundance or Poverty?
Consider that only one watermelon seed is required to propagate the watermelon family. However because stuff happens, I planted 6 watermelon seeds. Two seeds produced plants strong enough to bear...
View ArticleReady to Go Paperless?
You get a tablet! You get a tablet! At Zoom, now every team member has a tablet. On it: The Operations Manual. The Price Book. How To Videos. Invoicing and Payment Collection. The Top Projects...
View ArticleArt Show for the Plumber and the Plumber’s Wife
Hotrod and I had a three hour window at Laguardia Airport, while we waited for our son, Max, and his girlfriend, Jules, to arrive. We were all heading to a cousin’s wedding in upstate New York. I was...
View ArticleIs Your Flat Rate Pice Book Setting You Up to FAIL?
Ride Alongs are essential for building relationships with Techs and Customers. I’ve hopped in the truck over one hundred times. The number of times I’ve seen a Service Tech use the Flat Rate Price Book...
View ArticleBuild a Better Flat Rate Price Book
Are you sold on flat rate pricing? (a.k.a. upfront pricing, straight forward pricing or bid pricing.) I hope so. There are lots of reasons why it’s a good idea. The number one reason? Your customers...
View ArticleBiz Tips: 3 Ways to Finish Strong in 2014
Your accounting is like the back of the truck, or your top desk drawer. It can get messy. It takes discipline to get things cleaned up and keep them that way. And discipline makes all the difference...
View ArticleTeamwork Makes The Dream Work
“Teamwork makes the dream work.” ~Sh’niece Tabb Every now and then, I get an email or call from a client that reminds me of why I do what I do. My mission, my why, is to expand peace, prosperity and...
View ArticleHow Much Business Help is Right for You?
Every day, I get lots of email invitations from all kinds of business experts. They promise inspiration and ways to help me make more money. Do you get them, too? Some of the invitations in your...
View ArticleHow to Fix Weird Accounting Entries
The end of the year approaches. Time to assess progress and get ready for a fresh start and new year. NOW is the time to clean up your accounting messes. Like being physically fit, fiscal fitness...
View Article3 Surprising Things That TOP Entrepreneurs Do Differently
I get all fired up reading about cool, inspiring people who live interesting lives and create profitable businesses. We hear a lot about their hard work. But I’m not buying it. Here’s what I’ve...
View ArticleHere are Some Helpful Tips for Tax Time
Dreading tax time? Take a deep breath, and reconsider. Tax season can be a terrific opportunity to ramp up your business and profitability. As you assemble your financial information, block out some...
View ArticleBalance and Breathe
When I present a seminar, I aim to bring lots of energy and information to the good folks who attend. Sometimes, the energy can fade, so I will incorporate an exercise to re-charge the room....
View ArticleYou Are Never Too Old to Start a Business
Every now and then I feel the constraints of time. On good days, it spurs me to get going. On rough days, it makes me wonder, “Do I have enough time? Am I too old to dream so big?” Then, I call...
View Article
